Sometimes drivers face unexpected delays — traffic incidents, road closures, or vehicle issues. This guide explains what happens in those rare situations and how CAB365 communicates, adapts and ensures you still get picked up.
What this guide covers
This page explains CAB365's approach to transparency and problem-solving when a driver is delayed — including communication protocols, backup arrangements, and what you can expect as a passenger.
What causes driver delays
Driver delays are rare but can happen due to traffic incidents, road closures, previous journey overruns, or mechanical issues. What matters is how the situation is communicated and resolved.
How CAB365 handles driver delays
If your driver is delayed, you'll be informed proactively with an updated ETA. If the delay is significant, backup arrangements are activated. You're never left without communication or a plan.
FAQs
Will I be told if my driver is running late?
Yes. Proactive communication is our policy. You'll be informed of any delay and given an updated arrival time as soon as we know.
What if the delay is significant?
For significant delays, backup arrangements are activated to ensure you still receive your pickup. You'll be kept informed throughout.